Dispute or Fraud Case
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      2. P2P
      3. Dispute or Fraud Case

      How do I start a dispute on Fasset's P2P platform?

       

      For starting a dispute on our mobile platform, here are the steps:

      Step 1:

      disputem1.png

      You can only dispute orders before confirming payment or digital asset release.

       

      Step 2:

      disputem2.png

      Confirm your dispute on this popup.

       

      Step 3:

      disputem3.png

      You have to state reasons for your dispute and upload proof of evidence that supports your claim.

       

      Step 4:

      disputem4.png

      Confirm the dispute once you have filled in the necessary requirements above.

       

      Step 5:

      disputem5.png

      Our team will look into your dispute to resolve your issue. You may talk to our customer support while you wait for a resolution to your issue.

       

      For starting a dispute on our desktop P2P platform, here are the steps:

       

      Step 1:

      Dispute_web_1.png

      You can only dispute orders before confirming payment or digital asset release.

       

      Step 2:

      disp2.png

      Confirm your dispute on this popup.

       

      Step 3:

      disp3.png

      You have to state reason for your dispute and upload proof of evidence that supports your claim.

       

      Step 4:

      disp4.png

      Confirm the dispute once you have filled in the necessary requirements above.

       

      Step 5:

      disp5.png

      Our team will look into your dispute to resolve your issue. You may talk to our customer support while you wait for a resolution to your issue.