Why can't I withdraw coins from my wallet?

If you're trying to withdraw your cryptocurrencies but is unable to do so because the "Send" button is disabled, it may be due to the following reasons.

Reasons you cannot withdraw your coins

  1. Incomplete Identity Verification (KYC): Every user must complete their identity verification before they are able to withdraw their cryptocurrencies. Fasset is committed to maintaining the highest standards of Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) compliance to adhere to the laws and regulations in the Middle East and beyond, in order to provide the best service to all our users. 

  2. Coin Balance Below Minimum Withdrawal Limit: Your coin balance might not be sufficient to be withdrawn if it is below the minimum withdrawal amount.